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  /  Privacy Policy, Shipping, & Returns

Privacy policy

Wonder & Wise maintains the confidentiality of all our customers. Your personal information will never be shared.

Safety

All Wonder & Wise products meet or exceed ASTM safety standards. To learn more about safety and quality, click here.

Shipping

  • Delivery time for customers is 3-5 working days
  • Free shipping on orders over $99. Orders under $99 will be charged based on weight. Some oversized products may not be eligible for free shipping.
  • Orders received after 2 PM(PST) will be processed the following business day. Orders will be processed and ship within 1-2 Business Days.
  • Hours: Monday – Friday 9:00 AM – 5:00 PM (PST)

Return Policy

  • Items may be returned within 30 days of purchase date in original packaging and must be unused. All returns must have a Return Authorization Form. Please email or call us for a Return Authorization.
  • We reserve the right to reject a return without a Return Authorization.
  • Merchandise and taxes will be fully refunded. Shipping costs and handling fees will not be refunded.
  • A refund will be issued in the same method of the original payment.
  • Please note that we may request you to email/send us pictures of damaged or defective merchandise.
  • The customer is responsible for returning the item(s) unless the item has a manufacturing defect or damaged by delivery.
  • Customers must submit a Return Authorization Form, print and attach with the returned item.